Safety and Quality Care
Wyoming Medical Center strives to provide quality patient care and services. We monitor numerous indicators throughout the organization to measure our performance and to ensure we are meeting or exceeding your expectations.
Listed below are actions our patients can expect from us as outlined by the National Patient Safety Foundation:
- Improve the accuracy of patient identification. Please wear your armband at all times. To ensure your safety our staff will repeatedly check and/or scan your armband or ask you to state your name to verify correct patient identification before treatment or a procedure.
- Improve the effectiveness of communication among caregivers. You may overhear caregivers repeatedly sharing information with each other. This practice assures they fully understand the information.
- Improve the safety of using high-alert medications. Don’t be afraid or embarrassed to ask our staff about the use or dosage of any of your medications.
- Eliminate wrong-site, wrong-patient and wrong-procedure surgery. We want you to confirm the surgery or invasive procedure that will be performed and the part of your body that will be affected.
- Improve the safety of using infusion pumps. A small, complicated computer called an infusion pump controls the amount of fluids and/or medications entering your system through intravenous methods. This amount has been set to ensure safe administration according to your particular needs. Please do not alter any settings on these pumps. If an alarm sounds, please press your call light for assistance.
- Improve the effectiveness of clinical alarms systems. If you hear an alarm sound from a device attached to you, please call for assistance immediately. Do not attempt to correct the problem yourself unless specifically instructed to do so.
Reduce the risk of healthcare-acquired infections. A caregiver who moves from working with one patient to another should practice proper hand hygiene. You should feel comfortable asking caregivers if they have washed their hands or used the hand gel provided throughout the hospital.
Patient Care or Patient Safety Concerns
For any concerns regarding quality of care or patient safety at Wyoming Medical Center, please contact our Patient Relations Office at (307) 577-2273 or email us at ptsafety@wmcnet.org.
If you have unresolved concerns about quality of care or patient safety, you may contact the Joint Commission's Office of Quality Monitoring by either calling 1-800-994-6610 or emailing complaint@jointcommission.org.
